Frequently Asked Questions
Everything you need to know about your Astoria Jewelry experience.
What materials are used in Astoria Jewelry pieces?
We use only high-quality materials, including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones and diamonds. Each product page provides specific material details for that item.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. Please allow 1-2 business days for processing. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale for hygiene and personalized reasons.
Do you offer a warranty on your jewelry?
Yes, every Astoria Jewelry purchase includes a one-year limited warranty that covers manufacturing defects. This does not cover normal wear and tear, loss, or accidental damage.
How should I care for my jewelry?
To maintain brilliance, avoid contact with harsh chemicals, perfumes, and lotions. Clean your pieces gently with a soft microfiber cloth and store them in the provided Astoria pouch when not in use.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.